Support

Email support@nudge02.com. Please include your licence key's last 4 characters (never the whole key), what you were doing, and what you expected to happen. Do not send screenshots that contain passwords or private data.

Quick fixes

The bar does not appear

Press Ctrl+Shift+Space. If another app already uses that shortcut, close it or restart Nudge02 from the Start menu.

"Server error" or no answer

Check your internet connection and any VPN or firewall that blocks api.nudge02.com. If the problem continues, email us; failed requests do not use up your steps.

I paid but I am still on the free plan

If you upgraded inside the app, wait a few seconds and reopen Settings. If you bought on the website, copy the licence key from the confirmation page into Settings → licence key → Save. You can look up any key on the account page.

I lost my licence key

It is shown in the app under Settings → Your licence key. If the app is gone, email us from the address you paid with.

It points to the wrong place

AI can misjudge a screen. Try rephrasing, close extra windows, or make the target larger on screen. Display scaling above 150% or very small UI elements can lower accuracy.

Windows says "Windows protected your PC"

The early-access installer is not code-signed yet. Choose More info → Run anyway, and compare the file's SHA-256 with the one on the download section.

Billing and privacy requests

Cancel, change plan and invoices: account page. To delete your data or ask what we hold, email us; see the privacy policy.

Report a security issue

Email support@nudge02.com with the subject "Security". Please give us reasonable time to fix problems before disclosing them.